Service Certainty is your guide to revolutionizing your approach to customer service from the inside out. If you want to create operational excellence that leads to truly elated customers, this book will change the very core of how you do business.
“Reliability is the keystone of all customer relationships. However, promise-keeping is more than an individual ethical stance. It is a vital feature of the entire culture that must be consistently managed as a centerpiece of your service. Service Certainty provides a powerful and practical blueprint for how to hardwire trust into every facet of your business. If you want long-term customer loyalty, growth and bottom-line results, this book is required reading.”
— Chip R. Bell, author
Kaleidoscope: Delivering Innovative Service That Sparkles
“Customer Service is not about having a slogan on a wall. It is a passion and commitment that is embedded throughout the organization. A service mindset and culture ultimately drives great results and develops loyal customers. Be authentic in your quest for delivering an extraordinary customer experience and you will have a greater level of success and enjoyment. With Service Certainty, Jason Forrest and Paul Cardis share their exceptional research and experience to help today’s builder deliver on that premise.”
— Tim O’Brien, Owner
Tim O’Brien Homes
About the Authors
Paul Cardis, founder of Avid Ratings, a leading research and consulting firm in the homebuilding industry.
Jason Forrest is a leading authority in culture change programs and an expert atcreating high-performance sales cultures through complete training programs.